If
you are ready to proceed, email soon or phone and we will send a formal 'Request to Purchase'
subject to availability. When you commit
to the purchase, nominating your method of payment and confirming your delivery
details, we can hold the diamond for 24 hours while you organise
payment and we finalise the invoice and order
details.
If
you are not quite ready to buy, keep on looking and learning but do not be too concerned
about the diamond you may want being sold before you make up your mind, there
will be another one just for you.
Our
ideal is for you to
be sure of what you want, ready to buy, and certain that we could find the best
diamond to suit your wishes of quality and value exactly, if you wished.
The
diamond price quoted on the web is fixed for 24hrs from the time you express
your interest to us and may be subject to change thereafter.
Free delivery of purchases within
Our
preferred payment option is Netbank transfer or
direct bank transfer to our Commonwealth Bank account. Allow overnight for the transaction to appear
in our account. Alternatively, you may
pay by VISA, MasterCharge, or Mastercard
(add 1.5% administration charge) or by AMEX (add 4% administration charge) or
by bank cheque.
Escrow service is also available for an additional service charge of 5%
payable to the escrow agent regardless of the outcome.
The
diamond is considered to have been purchased only after confirmation of deposit
of funds to our account by transfer or bank cheque,
or credit card transaction approval. If
none of these events happen within the 24 hour hold period then, unless you
made special arrangements with us, the hold will be released and it is possible
that someone else may choose that diamond.
Your
money will be refunded if we happen to miss the diamond you wanted because of
fine timing. If you wish, we will find a
suitable replacement.
We
inspect every diamond before it is shipped to you. In the rare event that the diamond is not as
expected we will refund your money or find a suitable replacement, as you wish.
We
offer a 30 day unconditional money back guarantee if you are not entirely
satisfied with your purchase. Where
goods returned are diamonds, authenticity shall first be verified by an
independent and duly registered valuator before final settlement.
Life Time Upgrade Policy
You may upgrade the diamond/s purchased at
Diamond Exchange limited at any time during your lifetime. The
upgrade diamond or purchase should be at least 20% (twenty percent) more
expensive than the original purchase. The full purchase price of the original
purchase will be credited to your new purchase once the original purchase has
been inspected and varified by an independent and
suitably qualified valuer
Allow
7-10 working days for delivery of diamond. If you have also ordered a ring,
please allow a further 7-10 working days for
delivery. We will contact you to make
arrangements for you to collect or you will be notified of courier dispatch and
you can track your delivery over the internet.